Digital marketing and online customer service are broken, and Jay Baer brings the repair kit.

Jay has created five multi-million dollar companies, and is the most retweeted person in the world among digital marketers.

He is the President of  Convince & Convert, a consulting firm that helps the world’s most iconic brands like The United Nations, Nike, 3M, and Oracle use technology to win new customers, and keep the customers they’ve already earned.

A New York Times best-selling author of five books, Jay is the host of the Social Pros podcast, part of his Convince & Convert podcasting network.

He’s also an avid tequila collector, and a certified barbecue judge.